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Privacy Policy

How we collect, use, and protect your personal data on Zeed's platform.

This Privacy Policy serves as a notice from Zeed Mitra, Pte Ltd ("we", "us", or "Zeed") to users of the Zeed's website, platform, products, and/or services ("Users") regarding how we collect, use, store, and protect your personal data ("Personal Data").

The Personal Data processing activities governed by this Policy include activities such as collecting, gathering, storing, controlling, using, processing, analyzing, correcting, updating, displaying, announcing, transferring, disclosing, and protecting Personal Data (collectively referred to as "Data Processing") that We collect when Users use Zeed's products or services and/or have other legal relationships with Us.

This Privacy Policy is a separate but related document to the Terms and Conditions of the Zeed website and/or our product and service-specific terms and conditions. Terms capitalized herein shall have the same meaning as defined in those Terms, unless explicitly stated otherwise in this Privacy Policy.

Purpose of Personal Data Usage

The Personal Data we collect is processed for the following purposes:

  • Identity Verification

    To communicate with you and verify your identity (e.g., for KYC and AML/CFT purposes).

  • Communicate with User

    To communicate with Zeed service users, including but not limited to:

    • Providing information about Zeed's products and services, such as campaigns, promotions, events, or loyalty/retention programs.
    • Notifying Users of updates to Zeed products and services and/or services available on our Website or through our partners, including updates on versions, features, options, and controls related to the system or user device.
    • Facilitating user support and handling complaints related to Zeed's products and services.
  • Business Operations

    To support our business activities, including:

    • Processing your transactions and facilitating financing for your business.
    • Performing accounting, auditing, billing, and transaction reconciliation activities.
    • Monitoring and preventing fraud and criminal activity.
    • Protecting our legal rights and the rights of our Users.
    • Fulfilling our contractual and legal obligations.
  • Product Functionality and Improvement

    To maintain the functionality of our products and enhance their quality and security, including:

    • Measuring the usage level of Zeed services, diagnosing server issues, and enabling security features.
    • Conducting research, testing, and analysis to understand and categorize how Users interact with Zeed services.
    • Using Personal Data to modify, improve, or develop new technologies for Zeed products.
    • Identifying trends in User behavior for further analysis.
    • Running marketing efforts tailored to User preferences.
  • Regulatory and Legal Compliance

    To fulfill the needs of parties related to Zeed's services, including:

    • Supporting national defense, governance, and security interests.
    • Complying with legal and regulatory enforcement processes.
    • Enabling regulatory oversight in the financial services sector, monetary policy, payment systems, and financial system stability in support of state administration.

Personal Data will not be used for purposes other than those stated, unless we obtain your prior consent.

Communication and Contact

By providing your Personal Data, you consent to being contacted by Zeed through various communication channels such as mail, email, phone calls, or messaging applications like WhatsApp, in connection with the Services or other important information.

Disclosure of Personal Data to Third Parties

We may share User information with third parties as part of providing Zeed Services and/or services offered on the Zeed Website. To safeguard the security of your Personal Data, we only share data with third parties that have a legitimate basis for processing and have implemented data protection measures in accordance with applicable laws and our internal requirements.

We may share your information with, including but not limited to:

  • Business partners that legally collaborate and are involved in the authentication and delivery of Zeed Services on behalf of Zeed, such as KYC (Know Your Customer) vendors, cloud storage providers, banks, and data analysts;
  • Public accounting firms and audit institutions;
  • Law enforcement agencies, government authorities, regulators, courts, or other competent bodies with a lawful basis and legal authority;
  • Other third parties, when you have explicitly provided your consent.

We do not sell your Personal Data to third parties who have no legitimate interest or without your explicit consent.

Security of Personal Data

We are committed to implementing various industry-standard measures to safeguard your Personal Data, including:

  • SSL (Secure Socket Layer) encryption;
  • Access control and activity monitoring;
  • Regular data backups;
  • Employee confidentiality agreements.

We have made every reasonable effort to design, implement, and maintain information security systems to protect your Personal Data from unauthorized access, modification, or disclosure, and to ensure data availability when needed. However, we cannot guarantee complete protection against hacking, unauthorized access, or data breaches caused by circumstances beyond our control.

Location and Storage of Personal Data

The Personal Data we collect is stored in data centers that are managed either by us directly or by third-party service providers, located within and/or outside the jurisdiction of Indonesia. All data storage facilities, infrastructure, and systems—whether managed by Zeed or third parties—are equipped with security controls to ensure the protection of your Personal Data.

Data Retention Period

We will retain your Personal Data for the following purposes:

  • As required by regulators and authorized legal authorities;
  • As necessary to provide you with the best possible service;
  • As needed to resolve disputes or enforce legal rights.

Once these purposes have been fulfilled or the data is no longer required, the Personal Data will be deleted or anonymized in accordance with applicable procedures.

User Responsibilities

Users are responsible for maintaining the confidentiality of their account credentials, including passwords, one-time passwords (OTP), access to email accounts, and for protecting their devices from malware or viruses that could compromise the security of their Personal Data. Any unauthorized access resulting from negligence in safeguarding credentials will be the sole responsibility of the User.

User Rights Regarding Personal Data

As the owner of your Personal Data, you have rights protected by applicable law. We, as the controller of your Personal Data, are obligated to respect these rights. Users may exercise their rights by contacting us using the contact information provided in this Privacy Policy and providing proof of identity along with an explanation of their request.

Your rights include:

  • Right to Access Personal Data

    You have the right to request a copy of the Personal Data you have provided to us, either through our Website or by contacting us directly.

  • Right to Update Personal Data

    You have the right to complete, update, and/or correct any inaccuracies in your Personal Data, either through our Website or by contacting our Data Protection Officer (DPO) via the contact information provided in this Privacy Policy.

  • Right to Terminate Processing, Delete, Destroy Personal Data, and Close Account

    We will retain and process your data as long as necessary for the purposes described in this Privacy Policy and in accordance with legal retention requirements. You have the right to request the termination of processing or deletion of your Personal Data (as long as it does not conflict with applicable law). Please note that this may affect your ability to fully use our Services if minimum required information can no longer be processed. You may also request the permanent destruction of your data by contacting us.

  • Right to Withdraw Consent for Data Processing

    You have the right to withdraw your consent to the processing of your Personal Data. However, doing so may limit your ability to use our Services, as certain minimum data is required for service functionality.

  • Right to Opt Out of Marketing Communications

    From time to time, we may send you promotional content or offers based on a legitimate processing basis. You have the right to opt out of marketing-related processing so that we no longer share such information with you. You will still receive essential service-related notifications. You may opt out through the tools we provide or by contacting us directly.

  • Right to Restrict Processing

    If you believe the Personal Data we hold is inaccurate or you think we should not be processing your data, please contact our Data Protection Officer. In certain circumstances, you have the right to request a restriction on the processing of your Personal Data.

  • Right to Request a Copy of Personal Data

    You have the right to obtain and/or reuse the Personal Data you have provided to us in a structured, commonly used, and machine-readable format, such as your transaction history. You also have the right to transmit this data to another data controller, provided our systems and those of the other controller are technically compatible and secure, in line with applicable data protection laws.

Please note: Even if you are no longer a registered user of the Zeed Website, your Personal Data may still be retained for a period required by applicable regulations. However, you may still have limited access to view your stored Personal Data on the Website.

If you wish to exercise any of your rights listed above or submit a complaint about how we handle your Personal Data, please contact us using the contact details provided in this Privacy Policy.

We reserve the right to deny requests to access, amend, or delete your Personal Data if permitted or required by law, particularly under the following circumstances:

  • The request may endanger the physical or mental health or safety of you or others;
  • The request could result in the disclosure of another individual's Personal Data;
  • The request contradicts national defense or security interests; or
  • The request is irrelevant to your relationship with us or lacks sufficient identification or justification.

Changes to the Privacy Policy

We may update and/or modify this Privacy Policy from time to time. The updated version of this Privacy Policy will be published on this website, the Zeed Website, and/or any other appropriate and relevant platform that we deem suitable for notifying Users of such updates and/or changes.

If any changes made to this Privacy Policy are material and affect your personal data on the Zeed Website, we will notify you no later than 30 (thirty) business days before the changes take effect, or within another timeframe as permitted by applicable laws and regulations (the "Notice Period").

If you do not agree with the proposed updates and/or changes to this Privacy Policy, you may raise an objection and have the right to close your User Account during the Notice Period. If you do not raise any objection during this time, we will consider that you have accepted the changes, and you will be bound by the revised policy.

Contact Us

If you have any questions or wish to exercise your rights regarding your Personal Data, please contact us at: